Shipping policy

Effective Date: August 17, 2026

1. Introduction

At Distinct Picks ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, distinctpicks.com. Distinct Picks is a trading name of Fox Ecommerce LLC.

Fulfillment Notice: Our registered business office is located at 262 Chapman Rd, Ste 240, Newark, Delaware 19702, United States.

2. Shipping Destinations

  • Countries We Ship To: United States (contiguous 48 states plus Washington, D.C.).
  • Not Currently Serviced: Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, and APO/FPO military addresses. These destinations are disabled at checkout.
  • We do not ship internationally at this time.

3. Shipping Costs

Domestic Shipping: Free standard shipping on all orders. There are no hidden fees, handling fees, or freight surcharges added at checkout.

4. Order Processing Time

  • Handling Time: Orders are processed with a handling time of 1-2 business days. Orders are fulfilled Monday through Friday (excluding holidays).
  • Order Cut-Off Time: The order cut-off time is 4:00 PM EST. Orders placed before this time will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

  • Transit Time: 5-10 business days for all destinations. Orders are shipped Monday through Friday.
  • Total Estimated Delivery Time: 6-12 business days from the date the order is placed.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
  • Domestic Carriers: USPS, UPS, FedEx Ground
  • LTL Freight Carriers (for large equipment): FedEx Freight, Old Dominion, XPO Logistics, Estes Express
  • Freight Delivery Notice: Freight items are delivered curbside on a pallet; standard freight service does not include carrying the item inside or unpacking it. A working phone number is required so the carrier can schedule a delivery appointment.
  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
  • Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has been shipped, you will receive an email containing: Tracking Number, Carrier Name, and Tracking instructions.

You can track your package directly on the carrier's website using the tracking number provided in your shipping confirmation email, or from our Track Your Order page. Freight shipments are tracked by a PRO number and update less frequently than parcel tracking — a quiet tracking page for a few days is normal on a freight shipment.

If you have questions or need assistance with tracking, please contact our Customer Service team at support@distinctpicks.com or +1 (855) 772-2008.

8. Delivery Issues

8.1 Delayed or Lost Packages. Delayed Delivery: If your package is delayed beyond the estimated total delivery time, please contact us at support@distinctpicks.com or +1 (855) 772-2008. Lost Packages: If your tracking information indicates that your package was delivered but you have not received it: verify the shipping address provided; check with neighbors or building management; contact us for further assistance.

8.2 Damaged Packages. If your package arrives damaged: take photos of the damaged packaging and items; for freight deliveries, note the damage on the delivery receipt before signing; contact us within 7 days of delivery at support@distinctpicks.com. Damaged items are eligible for a full refund or replacement, with return shipping covered by us. We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

If any items are missing from your order: contact us within 7 days of receiving your package; provide your order number and details of the missing item(s). Multi-crate freight shipments occasionally arrive on separate trucks — we will investigate and resolve the issue promptly by locating the missing item(s) or sending a replacement.

10. Return and Refund Policy Summary

  • Returns are accepted within 30 days of receiving your order, for both defective and non-defective products.
  • Non-defective returns must be unused, in original packaging, with tags attached, and not assembled or installed.
  • Return shipping is paid by the customer for change-of-mind returns; Distinct Picks covers return shipping for defective, damaged, or incorrect items.
  • A 25% restocking fee applies to change-of-mind returns. No restocking fee applies to defective or damaged goods.
  • Refund processing time is up to 10 business days after we receive and inspect the returned item.

For complete details, please refer to our Return and Refund Policy.

11. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address: we will contact you to arrange reshipment; additional shipping charges may apply, and we will tell you the exact amount before anything is charged.

12. Contact Information

Distinct Picks (Fox Ecommerce LLC)

Email: support@distinctpicks.com

Phone: +1 (855) 772-2008

Address: 262 Chapman Rd, Ste 240, Newark, Delaware 19702, United States

Hours: Monday to Friday, 9:00 AM to 6:00 PM EST