Cancellation Policy

Effective Date: August 17, 2026

If you've changed your mind and want to cancel your order, we're here to make the cancellation process as hassle-free as possible.

Cancellation Window

To cancel your order, please contact us as soon as possible. We will cancel your order before it is shipped out, provided it has not already entered the fulfillment process. Cancellations made before shipment are free of charge, with no cancellation fee and no restocking fee.

Made-to-Order Items: Once production has started on a made-to-order item, it can only be cancelled if the manufacturer agrees, and any cancellation charge the manufacturer applies is passed through to you at cost. We will always tell you the amount before anything is charged. Contact us as early as possible; within the first 24-48 hours, production has usually not started.

After Shipment

If it is too late and your order has already been shipped, we are unable to cancel. Please contact us, and we can arrange a return for you through our Return and Refund Policy. Please note that a 25% restocking fee applies to change-of-mind cancellations after shipment.

How to Request a Cancellation

To request an order cancellation, please contact us immediately:

Email: support@distinctpicks.com

Phone: +1 (855) 772-2008

Provide your order number and request for cancellation. We will confirm the cancellation status via email.

Contact Us

Distinct Picks (Fox Ecommerce LLC)

Phone: +1 (855) 772-2008

Email: support@distinctpicks.com

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM EST

Address: 262 Chapman Rd, Ste 240, Newark, Delaware 19702, United States