Warranty
Warranty Coverage at Distinct Picks
Every product sold by Distinct Picks is covered by the manufacturer's warranty. Warranty terms vary by manufacturer and product line. The category summary below gives you a general idea of what to expect, but always confirm exact terms for your specific model on its product page or by contacting us before purchase.
Coverage by Category
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Infrared & portable saunas (Maxxus, Golden Designs, Dynamic, Sweat Kingdom): Full-size cabin saunas typically carry multi-year coverage split by component. Heating panels, cabinet and wood, and electronics and control panel often have different terms.
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Red light therapy devices (Red Light Pro Devices): Covered under the manufacturer's standard defect warranty from the date of delivery.
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E-bikes, dirt bikes & scooters (MotoTec, Heybike, HappyRun): Typically include 60 days of parts replacement coverage as standard; some models may carry longer motor or battery coverage.
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What is covered: Manufacturing defects, faulty components, and mechanical failures under normal operating conditions.
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What is not covered: Damage caused by improper use, lack of maintenance, unauthorized modifications, physical accidents, or normal wear and tear.
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How to claim: Contact Distinct Picks at support@distinctpicks.com or +1 (855) 772-2008. We coordinate with the manufacturer on your behalf.
How to File a Warranty Claim
- Email support@distinctpicks.com with your order number, product model, and description of the issue.
- Provide photos or video of the defect if requested.
- We will coordinate a resolution: replacement parts, full product replacement, or manufacturer service.
- Shipping the product back to us for evaluation is your responsibility unless otherwise stated; if a repair or replacement is approved, shipping the new item may be handled by us.
- Most warranties are non-transferable and apply only to the original purchaser.
Questions? Reach us at support@distinctpicks.com or +1 (855) 772-2008.