FAQ Page

Where do you ship?

We ship to the contiguous United States only (the 48 continental states plus Washington, D.C.). We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, APO/FPO addresses, or internationally.

How long does shipping take?

Orders are processed in 1 to 2 business days, and transit takes 5 to 10 business days. Most orders arrive within 6 to 12 business days total. See our Shipping Policy for full details.

What should I expect from freight delivery?

Large items are delivered curbside by a freight truck, not carried inside. A working phone number is required so the carrier can schedule a delivery appointment, and you will want two or more people on hand to unload. Saunas, cold plunge tubs and go-karts commonly weigh 300 to 500 lb. Always inspect the crates and note any damage on the delivery receipt before signing.

Can I return a product if I change my mind?

Yes. You have 30 days from delivery to return an item. The item must be unused, in its original packaging, and not assembled or installed. On a change-of-mind return you pay the return shipping and a 25% restocking fee. On an oversized freight item the return shipping can run to several hundred dollars, so we quote you the exact figure in writing before you commit, and you can cancel the return at that point at no cost. See our full Return and Refund Policy.

What if my item arrives defective or damaged?

Contact us within 7 days of delivery with photos of the damage, or within 48 hours of discovering a defect covered under warranty. We cover all shipping costs in both directions and there is no restocking fee. You get a replacement or a full refund, your choice.

Can I cancel my order?

Yes, at no charge, provided it has not shipped yet. Once an order has shipped it can no longer be cancelled, and the return process applies instead. For made-to-order items, cancel within the first 24 to 48 hours if possible, since production usually has not started yet.

Can I pay in installments?

Yes. Shop Pay Installments is available at checkout on eligible orders. Orders under $1,000 can be split into 4 interest-free payments, and larger orders can be spread over 3 to 12 months. The monthly amount is shown under the price on every product page.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover and Diners Club, along with Shop Pay, Apple Pay, Google Pay and PayPal. See our Payment Options page for details.

Do your products come with a warranty?

Yes, every product is covered by the manufacturer's warranty, and we handle the claim for you. Coverage varies by category and brand. See our Warranty page for a breakdown by product type.

Are you an authorized dealer?

Yes. We buy directly from every brand we carry, so the product is genuine and the manufacturer's warranty is valid.

Who do I contact for support?

Email us at support@distinctpicks.com or call +1 (855) 772-2008. We are available Monday to Friday, 9:00 AM to 6:00 PM EST.